Service Request Ticket - # 42878

Service Request Information

CONTACT Name Schoenfeld, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 25, 2011 10:22 AM
Department Natural Science/ Earth and Physical Science Phone 88165
Location Email schoenfeldw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20100847[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description 5S3QDQ1
Serial No. 5S3QDQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079888 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D8:C5:EC


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Sep 25, 2011 06:55 PM
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 25, 2011 06:55 PM
****This is an email****
Bill,

All of the old equipment has been removed from NS217.

Thanks,
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Nicole Crane Sep 23, 2011 09:31 AM
Status changed from (5) Completed to (1) Pending
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Nicole Crane Sep 23, 2011 09:31 AM
Priority changed from (2) High Priority to (3) Priority.
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Nicole Crane Sep 23, 2011 09:31 AM
He would like the old computers moved out of the
room. 
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Brian Berkley Sep 22, 2011 06:12 PM
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 22, 2011 06:12 PM
Done.
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Nathan Sauer Sep 22, 2011 04:09 PM
Task reassigned to Brian Berkley.
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Nathan Sauer Sep 22, 2011 04:09 PM
Monitors have been installed.  Please complete 
computer installation and imaging.
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Teresa Hutchinson Sep 14, 2011 07:17 AM
Task reassigned to Nathan Sauer.
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Teresa Hutchinson Sep 14, 2011 07:17 AM
Checked with Bill K and he would like Nathan 
Sauer to help with this.
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Andrew Gandara Sep 13, 2011 04:55 PM
Task reassigned to Teresa Hutchinson.
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Andrew Gandara Sep 13, 2011 04:55 PM
Dropped off computers and monitors.

Waiting to have monitor mounts installed before
binding them.
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Andrew Gandara Sep 12, 2011 05:14 PM
Task reassigned to Andrew Gandara.
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Teresa Hutchinson Sep 12, 2011 12:26 PM
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Sep 12, 2011 12:26 PM
Bill stopped by and wanted to know the status.  I 
shared that Nathan was working on this actually 
this morning.  Bill said the sooner the better.  
If you could email him when headed over, he'll 
make sure he has everything cleared out and ready 
to go.  
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Nathan Higginbotham Sep 12, 2011 11:37 AM
Task reassigned to UCS Tech.
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Nathan Higginbotham Sep 12, 2011 11:37 AM
Imaged and ready to deply
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Samantha Brubaker Sep 08, 2011 01:13 PM
Task reassigned to Nathan Higginbotham.
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Samantha Brubaker Sep 08, 2011 01:13 PM
Completed the image. Passing off to Nathan for imaging
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Samantha Brubaker Aug 29, 2011 10:00 AM
****This is an email****
Hello,

I am contacting you about licensing for the Video
Point software that is being put on the new
computers going into NS217. I am nearly done with
the image setup so we can move forward on this
project. If you could let me know what the serial
number for that software is, I would appreciate
it. We are looking to do the final installation
for the lab during the week of September 12th. If
you have any questions or comments, please let me
know.

Thank you for your time,

-- 
Richard Kavanagh
Operating Systems/Network Analyst
University Computing Services
Western Oregon University
rkavanagh08@wou.edu
(503) 838-8323 
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Samantha Brubaker Aug 29, 2011 09:33 AM
image is nearly done. I just need the license info
for Video Point. I called Schoenfeld and left a
voice mail. E-mail will be sent shortly.
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Whitney Allies Aug 08, 2011 03:58 PM
These computers have been moved to the hall on the
bottom shelf that is against the wall.
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Teresa Hutchinson Jul 18, 2011 01:20 PM
****This is an email****

Teresa,


All the computers in NS217 are being replaced 
(AIC procurement); I'm just waiting to hear when 
the work will be done so that I can move lab 
equipment out of the way.  Thanks    Bill
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Teresa Hutchinson Jul 01, 2011 04:24 PM
****This is an email****

Richard,

Bill would like an advance notice of 1-2 weeks 
before we do this one.

Thanks!
Teresa
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Tricia Flaherty Jun 08, 2011 12:16 PM
also Mathematica is OLD and I dug out the hard
copies on the files as 2004 was prior to any
accurate recordkeeping on the t drive of the
license keys and passwords come see me for the
media and license info if what is on the T drive
does not suffice
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Tricia Flaherty Jun 08, 2011 12:15 PM
Task reassigned to Richard Kavanagh.
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Tricia Flaherty Jun 08, 2011 12:15 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Tricia Flaherty Jun 08, 2011 12:14 PM
if you let me know what final versions are
installed I will clean up the the text files on
the t: drive to indicate the current W#s and the
license versions installed for each... it might be
a good idea to keep a set of info on this Lab
under T:\7. LABS
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Tricia Flaherty Jun 08, 2011 12:12 PM
DataStudio: v1.6 and 1.9 are on T:\DataStudio
may need to check with Schoenfeld for possible new
version.
Mathematica:7 QTY license for NS217 and adt'l for
Schoenfeld
T:\Mathematica\Mathematica 5\M Update 5_1_1
VideoPoint: no record of licensing but it is on
T:\VideoPoint
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Tricia Flaherty Jun 08, 2011 10:48 AM
****This is an email****
> Is there Physics specific applications that will
be transferred to or bought for these stations?
1) Datastudio - the software that runs interfaces
connected to the PC's -
http://www.pasco.com/support/downloads/datastudio-update.cfm
   I have the site license for this
 2) Mathematica - UCS  has the software and
licenses for this
 3) VideoPoint - I have the software and site license

I'll also need administrator privileges on all the
machines.  In addition I'd like to have a local
login onto the individual machines so that the
computers are available for teachers that take
workshops in the room over the summer, and for
students during the academic year in the event the
network goes down. I believe the current local
login in is
username: student
password: Physics! 


Bill
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Tricia Flaherty Jun 08, 2011 10:24 AM
****This is an email****
Bill,

I need to start with a list of applications you
need on these stations so that their Lab image can
be created.  I don't create those images, I just
help the technicians locate the appropriate
software from our software library and document
the license usage.   Richard Kavanagh most likely
will be the one to create the LAB image that
includes the software and settings that fits you
specific needs in the Physics lab. 
Our other technicians then will image the cpus so
that they are all consistent and take care of
scheduling when final delivery and setup will be
done.   

If you could answer a few of these questions, I
can get the ball rolling and we can better
determine when this can happen.

        * We need to discuss the software set that
is needed on these stations besides the typical
student lab station image that includes Office. 
        * Is there Physics specific applications
that will be transferred to or bought for these
stations?
        * Are there freeware type applications
that need to be included?  

Tricia Flaherty

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Tricia Flaherty Jun 08, 2011 10:24 AM
****This is an email****
On 6/8/11 9:42 AM, William Schoenfeld wrote:
> Tricia,
>
> How long do you expect the installation will
take? I'd like to schedule it around activities
that will be taking place in NS217. This Friday
6/10 there is a final exam  in the room. We'll be
having teacher workshops June 22-24, and June
28/29,  each of which will require a little room
prep time beforehand. However the earlier we can
get them installed the better.  Thanks,    Bill
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Tricia Flaherty May 25, 2011 10:25 AM
These cpus W#20100847[Edit Inv] - W#20100852[Edit Inv] are in ITC009
shelf area(between my desk and restroom),
Monitors, mounts keyboards etc. are out in fee
payment hallway(W#20100853-20100858[Edit Inv] monitors)
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Tricia Flaherty May 25, 2011 10:22 AM
****This is an email****
Hello William Schoenfeld,

UCS has received and inventoried all of the
computers, etc. that were part of you AIC  Physics
Computer Lab request(NS217).
We need to know when you would like to get
installation in room started(before end of Spring
term?  Summer? etc.).
 We also need to discuss the software set that is
needed on these stations besides the typical
student lab station image that includes Office. 
Is there Physics specific applications that will
be transferred to or bought for these stations? 
Are there freeware type applications that need to
be included?  
A summary of the items ordered is pasted below.

Tricia Flaherty


Type 	Formal Purchase Request
Order # 	5444
Authorized   	07-APR-11
1. 	NS217 - Standard Desktop PC- Optiplex 960
Small form factor lab PC   	PC   Quantity 6   

2. 	Dell Professional P2210 PLHD 22-inch
Widescreen Flat Panel Monitor (Without Stand) with
DVI/VGA Cable Kit and 3-Year Warranty    	PC  
Quantity 6
3. 	Dell AX510 UltraSharp and Professional Series
Flat Panel Stereo SoundBar   	PC   Quantity 6
4. 	Microsoft Office License   	PC   Quantity 6
5. 	Dell Wireless Keyboard and Mouse Bundle    	PC
  Quantity 6
7. 	ERGOTRON WALL TRACK - 10'' Wall Track - SILVER
Manufacturer Part# : 31-016-182   	PC   Quantity 6
8. 	Ergotron wall track mounting kit Manufacturer
Part# : 97-091   	PC   Quantity 6
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