Service Request Ticket - # 42884

Service Request Information

CONTACT Name Schilasky, Patricia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 25, 2011 12:56 PM
Department International Education & Development Phone 88425
Location Email schilasp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091352[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 53D1KM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro ,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010

Wired NIC B8:AC:6F:83:DC:CE

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact rbalsley10@wou.edu 88654

Tracking

Entered by Date Memo
Robert Balsley
Email

Public
Entered by Date Memo
Robert Balsley Jun 01, 2011 10:54 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Robert Balsley Jun 01, 2011 10:54 AM 
Computer has been returned to Patricia
 Add Attachment
Robert Balsley Jun 01, 2011 08:37 AM 
Task reassigned to Robert Balsley.
 Add Attachment
Lance Jewett May 31, 2011 01:22 PM 
It is set up and ready to go.
 Add Attachment
Nathan Higginbotham May 27, 2011 02:50 PM 
Task reassigned to UCS Tech.
 Add Attachment
Nathan Higginbotham May 27, 2011 02:50 PM 
Machine is being imaged now.
Add Attachment
Tyler Bell May 27, 2011 11:22 AM 
Task reassigned to Nathan Higginbotham.
 Add Attachment
Robert Balsley May 27, 2011 09:56 AM 
Task reassigned to UCS Tech.
 Add Attachment
Robert Balsley May 27, 2011 09:56 AM 
- Investigated the system and found that all the
files on the C:\ drive were hidden; this is
indicitive of a virus infection.
- Further analysis found that the computer had the
fake AV virus.
- Brought the system back to the UCS office to be
reimaged with a copy of the ticket on the computer.

Next Steps:
- Reimage the system.
 Add Attachment
Robert Balsley May 27, 2011 08:38 AM 
Task reassigned to Robert Balsley.
 Add Attachment
Jackie Digmann May 25, 2011 12:56 PM 
Error Message: Critical error, damaged hard
drive,clusters found, restart recommended"

when she tries to restart, the same error message
occurs. 

WOU# 20091352[Edit Inv]

Contact at 88728

She is currently not able to do anything on her
office computer because of this error.
 Add Attachment