Service Request Ticket

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Service Request Information

CONTACT	Name	Poston, Pete	Date	May 25, 2011 01:03 PM
	Department	Natural Science/ Chemistry	Phone	88218
	Location		Email	postonp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	5S4TDQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079888 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:D8:C6:2F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Oct 26, 2011 04:14 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Oct 26, 2011 04:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Oct 26, 2011 04:14 PM	**This is an email** All taken care of, thx. -Pete	Add Attachment
Teresa Hutchinson	Oct 26, 2011 04:08 PM	**This is an outgoing email** Hi Pete, We were just following up with you regarding a service request that we have for you. (#42885) Description: NEW NS114 LAB STATIONS: W#20100859- 20100866 are lab stations for NS114 (AIC funded order#5397) We were wondering if this has all been taken care of for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa	Add Attachment Public
Andrew Gandara	Oct 05, 2011 01:29 PM	Left vm	Add Attachment
Teresa Hutchinson	Sep 30, 2011 12:02 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Sep 30, 2011 12:02 PM	**This is an email** Hello Teresa, They dropped by yesterday and we finalized how to install everything and when it was going to happen. Thx, Pete	Add Attachment
Teresa Hutchinson	Sep 30, 2011 08:11 AM	**This is an outgoing email** Hi Pete, We were just following up with you regarding a service request that we have for you. (#42885) Description: NEW NS114 LAB STATIONS: W#20100859- 20100866 are lab stations for NS114 (AIC funded order#5397) We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa Hutchinson	Add Attachment Public
Nathan Higginbotham	Sep 20, 2011 12:17 PM	Task reassigned to UCS Tech.	Add Attachment
Samantha Brubaker	Sep 16, 2011 08:09 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Samantha Brubaker	Sep 16, 2011 08:09 AM	These have been imaged and delivered. I'm reassigning this to Nathan to confirm the setup is complete.	Add Attachment
Samantha Brubaker	Aug 29, 2011 10:10 AM	**This is an email** Hello, I am e-mailing you about the new equipment that is going into the NS114 lab. I am going to be creating an image for uniform deployment of these computers but I need to know what software should be installed. If you could contact me to with a list of software that is needed for this lab it would be appreciated. Thank you for your time, -- Richard Kavanagh Operating Systems/Network Analyst University Computing Services Western Oregon University rkavanagh08@wou.edu (503) 838-8323	Add Attachment
Samantha Brubaker	Aug 29, 2011 09:35 AM	Called and left a voice mail about software. E-mail will be sent out soon.	Add Attachment
Whitney Allies	Aug 08, 2011 03:56 PM	The cpus have been moved to the hall on the bottom shelf against the wall.	Add Attachment
Tricia Flaherty	Aug 03, 2011 12:44 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Tricia Flaherty	Aug 03, 2011 12:44 PM	Pete Poston has not responded with software list for this lab. You will need to work with him to get that list	Add Attachment
Tricia Flaherty	May 25, 2011 01:04 PM	these cpus W#20100859-20100866 are in ITC009 shelf area(between my desk and restroom), Monitors, mounts keyboards etc. are out in fee payment hallway(W#20100867-20100874 monitors)	Add Attachment
Tricia Flaherty	May 25, 2011 01:03 PM	**This is an email** Hello Steve and Pete, UCS has received and inventoried all of the computers, etc. that were part of you AIC Chemistry Computer Lab request. We need to know when you would like to get installation in room started(before end of Spring term? Summer? etc.). We also need to discuss the software set that is needed on these stations besides the typical student lab station image that includes Office. Is there Chemistry specific applications that will be transferred to or bought for these stations? Are there freeware type applications that need to be included? Tricia Flaherty	Add Attachment