Service Request Ticket

Service Request Information

CONTACT	Name	Deets, Amber	Date	May 26, 2011 12:15 PM
	Department	Graduate Studies	Phone	88492
	Location		Email	deetsa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090929 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	HVKTQL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvktql1	Location	008(Underneath the standup desk)
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:56:85

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 31, 2011 11:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 31, 2011 11:52 AM	deleted history, cookies, cleared cache, and updated firefox	Add Attachment
Lance Jewett	May 31, 2011 09:42 AM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	May 31, 2011 09:16 AM	Amber called back to say that she is available anytime today except 2:00 to 4:00 and she is also available tomorrow in the morning only and then most anytime Thursday and Friday.	Add Attachment
Nathan Higginbotham	May 27, 2011 02:51 PM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	May 27, 2011 10:17 AM	left a vm. Don't know if she is in today. Just wanted her schedule to come fix the problem.	Add Attachment
Nathan Higginbotham	May 27, 2011 10:12 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Teresa Hutchinson	May 26, 2011 12:15 PM	Amber talked with Michael Ellis yesterday and he said that she really needs to be using Firefox instead of IE for her purposes. She has tried to use Firefox and it's not letting her open up Google mail. It keepss giving her a re-directing page message. I had her try to clear her cache and that didn't help.	Add Attachment