Service Request Ticket - # 42913

Service Request Information

CONTACT Name LaJeunesse, Paul   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 27, 2011 11:09 AM
Department Creative Arts/Art Phone 88392
Location Email lajeunep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030063[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Power MAC G5 Dual 2GHz
Serial No. XB3400FRNVB Location going to pdr

CPU G5-Dual 2GHz


OS Unknown Software Office V.X for MAC (P0043887),

Wired NIC 00:0A:95:A7:29:A8

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact tbell09@wou.edu 88925

Tracking

Entered by Date Memo
Tyler Bell
Email

Public
Entered by Date Memo
Tyler Bell Jun 15, 2011 01:59 PM 
Status changed from (1) Pending to (5) Completed
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Tyler Bell Jun 08, 2011 02:18 PM 
Priority changed from (1) Highest Priority to (3) Priority.
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Tyler Bell Jun 08, 2011 12:39 PM 
"Keys are out of order". unfortunately, a repair
disk utility from 10.5 is also unable to solve
this. It also isn't possible to upgrade directly
to 10.5 without being on 10.4.
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Tyler Bell Jun 08, 2011 12:30 PM 
Computer is failing to boot to the CD. I'll look
at some other options.
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Tyler Bell Jun 08, 2011 12:09 PM 
This computer is running a very old version of Mac
OS. 10.3 and maybe older. I'll work on running a
10.3 (panther) disc to see if I can run a repair
disk utility.
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Tyler Bell Jun 01, 2011 10:34 AM 
Task reassigned to Tyler Bell.
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Brian Berkley Jun 01, 2011 10:04 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Teresa Hutchinson Jun 01, 2011 07:29 AM 
****This is an email****

Yes that is correct.  Thanks for the update
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Teresa Hutchinson May 31, 2011 04:27 PM 
****This is an outgoing email****
Hi Paul,

We were just checking in with you regarding a 
service request that we have for you. (#42913)

Computer is not starting up.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Joshua Johnson May 27, 2011 11:09 AM 
The computer will not start up. it will bring up
the mac symbol and then it will sit there and have
the wheel going but will not get past this part.
the computer is in CH 104.


88392
lajeunep@wou.edu
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