Service Request Ticket

Service Request Information

CONTACT	Name	Caligure, Lacey	Date	May 27, 2011 03:15 PM
	Department	Creative Arts/Music	Phone	88275
	Location		Email	lcaligu@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060073 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A#ABA
	Serial No.	SCNGXB52406	Location	PDR
	Model	PQ5409A	Hostname
	Notes	Roller Kit # 4200-FKA & 3qty Pick Up Rollers # RM1-0036-000 from P0063383 installed 10/2007 Fuser 110V #RM1-1082-BB from P0076681 installed 9-2010	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:14:38:D1:5A:5E

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jun 28, 2011 11:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jun 27, 2011 02:09 PM	I put a new toner cartridge in this on Friday. The one that was in it was bad.	Add Attachment
Tyler Bell	Jun 20, 2011 11:32 AM	Task reassigned to Adam Wehner.	Add Attachment
Tyler Bell	Jun 20, 2011 11:32 AM	Printer seemed clean on the inside. Streaked really bad when I ran a test page though.	Add Attachment
Nathan Higginbotham	Jun 20, 2011 11:06 AM	Task reassigned to Tyler Bell.	Add Attachment
Teresa Hutchinson	Jun 01, 2011 08:07 AM	**This is an outgoing email** Hi Lacey, We were just emailing you regarding a service request that we have for you. (#42920) Printer in SH105 is leaking toner inside. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Jackie Digmann	May 27, 2011 03:15 PM	please call 88275 for contact. The printer in smith hall 105 is leaking toner inside. Printer is #: 20060073	Add Attachment