Service Request Ticket

Service Request Information

CONTACT	Name	Passehl, Erin	Date	May 27, 2011 03:54 PM
	Department	Library & Media Services	Phone	88893
	Location		Email	passehle@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100753 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	3CSG3Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	MS Office Pro Plus 2010 installed as Office 2007 from P0079246, TRANSFERRED to new CPU W#20150266 SR59584 MAR2016: Oxygen XML Editor(original v13 VISA2011002717) current maint release v17 on VISA2015004705
	Wired NIC	5C:26:0A:3F:AA:CD
	Wireless NIC	18:3D:A2:16:44:E8
	Bluetooth NIC	1C:65:9D:F5:60:05

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 07, 2011 01:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	May 27, 2011 03:54 PM	**This is an email** Good morning Teresa, Lori mentioned that I could email you directly since she is out of the office. The Archives/Exhibits laptop from 2005 has been confirmed it may be replaced. We would like a new Dell laptop. Please let me know if you need anything else; sounded like specific models were already chosen for the university. Thanks much and have a nice holiday weekend! Thanks, Erin Passehl Digital Collections Librarian and Archivist Hamersly Library \| Western Oregon University 345 N. Monmouth Ave. Monmouth, OR 97361 (503) 838-8893 passehle@wou.edu	Add Attachment
Teresa Hutchinson	May 27, 2011 03:54 PM	This will be located on back counter in ITC 008 with a GFA setup form.	Add Attachment