Service Request Ticket

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Service Request Information

CONTACT	Name	Davis, Cheryl	Date	May 27, 2011 04:03 PM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100754 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	7BXG3Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,MS Office Pro Plus 2010 installed as Office 2007 from P0079246,[TRANSFERRED from #20070676 Camtasia Studio7/Snagit10 bundle from VISA2010001843 UPGRADED JULY2014 to Camtasia Studio v8 and Snagit v12 from VISA2014004083, Adobe Acrobat Pro v9 WIN from P0076844], IncSight Bundle(excel addin) #3 VISA2013003696,PeltierTechChart Utility(excel addin) VISA2013003698, PivotPowerPremiumRibbon(excel addin) VISA2013003697
	Wired NIC	5C:26:0A:3E:3D:B9
	Wireless NIC	58:94:6B:FD:7F:3C
	Bluetooth NIC	1C:65:9D:F5:46:CD

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 12, 2011 12:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Jun 22, 2011 04:22 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Teresa Hutchinson	Jun 22, 2011 04:22 PM	**This is an email** Dale did get in touch with me and he has one ready for me. I just told him I couldn't handle the change right now because I know I'll have a learning curve with the new versions of word and excel. He is supposed to deliver it to me next week when things will have calmed down just a little for me.	Add Attachment
Dale Goodell	Jun 08, 2011 09:08 AM	Status changed from (6) Ready to Deliver to (4) On Hold	Add Attachment
Dale Goodell	Jun 08, 2011 09:08 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Jun 08, 2011 09:07 AM	Equipment is ready; waiting until 6/27.	Add Attachment
Teresa Hutchinson	Jun 03, 2011 08:51 AM	**This is an email** If it was sometime late in the week of the 20th or the week of the 27th, that would work better for me. I'm getting ready for our summer program and I'm a bit behind this year. Juggling too many balls. Once it starts, I'd be in better shape to be dealing with new technology and I'm assuming the new versions of the Office Suite.	Add Attachment
Teresa Hutchinson	May 27, 2011 04:04 PM	**This is an email** Yes, that is my wou#. I would like a laptop, again. Can you tell me about when this would happen? I would want to keep my extra monitor. My mouse is fine, too. Thank you! Cheryl	Add Attachment
Teresa Hutchinson	May 27, 2011 04:03 PM	This will be located on the back counter in ITC 008 with a GFA setup form.	Add Attachment