Service Request Ticket - # 42926

Service Request Information

CONTACT Name Kosko, Kenneth A.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2011 08:54 AM
Department The Research Institute Phone 88751
Location Email koskok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091154[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. J59RRL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0075007, BrainTrain IVA+Plus and IVA-AE Test Battery II v2010.12 from P0076668

Wired NIC B8:AC:6F:7D:03:3A


TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Jun 06, 2011 03:33 PM
Status changed from (1) Pending to (5) Completed
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Brian Witt Jun 06, 2011 03:33 PM
Added shortcuts, fixed Outlook. 
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Teresa Hutchinson Jun 06, 2011 03:04 PM
Task reassigned to Brian Witt.
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Teresa Hutchinson Jun 06, 2011 07:59 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Jun 06, 2011 07:59 AM
****This is an email****

This has not been resolved.
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Teresa Hutchinson Jun 03, 2011 04:18 PM
****This is an outgoing email****
Hi Ken,

We were just following up with you regarding a 
service request that we have for you  (#42926)

Description: Unable to create shortcut for new 
Gmail from Outlook.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa 
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Public
Jackie Digmann Jun 01, 2011 03:04 PM
Task reassigned to Richard Kavanagh.
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Jackie Digmann Jun 01, 2011 03:03 PM
contact Tami in ED232 if he isn't there 88166. She
has a key to his office. All he needs is the
shortcut to his gmail on his desktop.
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Tyler Bell Jun 01, 2011 01:35 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Tyler Bell Jun 01, 2011 01:25 PM
Task reassigned to Tyler Bell.
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Karisa Mueller May 31, 2011 08:54 AM
He is trying to set up a shortcut for his new
Google email.  He was emailed instructions on how
to do it, but he ran into problems.  He was using
Outlook and now migrated to Gmail.  He said he
followed the directions fine until he was supposed
to open a "target" and the target wouldn't open.  
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