Service Request Ticket

Service Request Information

CONTACT	Name	Zampich-Gibbs, Adria	Date	May 31, 2011 09:30 AM
	Department	International Education & Development	Phone	88161
	Location		Email	zampicha@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091345 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53C1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010; Adobe CS6 Design Standard license from P0090519
	Wired NIC	B8:AC:6F:83:F9:00

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	tbell09@wou.edu	88925

Entered by	Date	Memo
Tyler Bell			Email Public
Entered by	Date	Memo
Tyler Bell	Jun 01, 2011 01:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tyler Bell	Jun 01, 2011 01:16 PM	Set up language packs / screen setup.	Add Attachment
Tyler Bell	Jun 01, 2011 12:56 PM	Named and bound. Installed sophie	Add Attachment
Nathan Higginbotham	Jun 01, 2011 11:17 AM	Task reassigned to Tyler Bell.	Add Attachment
Robert Balsley	Jun 01, 2011 10:56 AM	Task reassigned to UCS Tech.	Add Attachment
Robert Balsley	Jun 01, 2011 10:55 AM	- Computer has been reimaged and updated. - It still requires Sophos and needs to be renamed and bound to the domain.	Add Attachment
Robert Balsley	Jun 01, 2011 09:01 AM	Task reassigned to Robert Balsley.	Add Attachment
Brian Berkley	May 31, 2011 11:32 AM	DOnt delete temp files, need to run unhide.exe to attempt to recover the links. I have unhide downloaded.	Add Attachment
Karisa Mueller	May 31, 2011 09:40 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Karisa Mueller	May 31, 2011 09:40 AM	W#20091345	Add Attachment
Karisa Mueller	May 31, 2011 09:30 AM	Over the weekend she got a virus notification on her computer, and she didn't click on anything, she just closed the window. Now, today, on her computer when she clicks the start menu and "all programs" nothing comes up.	Add Attachment