Service Request Ticket - # 42929

Service Request Information

CONTACT Name Plec, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2011 09:37 AM
Department Humanities Division Phone 88819
Location Email plece@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060215[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 6P2CVB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A4:C8:B1

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jun 01, 2011 04:05 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jun 01, 2011 04:05 PM 
****This is an email****
Gabe took care of it, Brian, thanks!
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Brian Berkley Jun 01, 2011 11:20 AM 
****This is an email****
Emily,

Are you still having computer issues?

Thanks,
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Brian Berkley Jun 01, 2011 11:20 AM 
Left VM, and sent email
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Brian Berkley May 31, 2011 11:54 AM 
Task reassigned to Brian Berkley.
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Karisa Mueller May 31, 2011 09:37 AM 
When she logged into her computer this morning
none of her drives were coming up.  She tried
logging onto the remote desktop to see if they
showed up there, but it said "couldn't find
ts.wou.edu."  She then restarted her computer and
it has been on a startup screen that says
"Applying computer settings" for about 5 minutes now.
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