Service Request Ticket - # 42932

Service Request Information

CONTACT Name Case, Shelby   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2011 09:56 AM
Department Student Media Phone 89697
Location Email cases@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090866[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, 3.06GHz Intel Core2Duo#MB8950LL/A
Serial No. W80107AL5PC Location PDR

CPU Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)


OS Unknown Software Microsoft Office for Mac 2008 from P0074352, Adobe Design Prem CS4 MAC from P0074772; Adobe InDesign CS6 (v.8) License from P0094138

Wired NIC 34:15:9E:17:47:8A


Wireless NIC 7C:6D:62:76:F9:A5


Bluetooth NIC 7C:6D:62:93:24:E6

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact rbalsley10@wou.edu 88654

Tracking

Entered by Date Memo
Robert Balsley
Email

Public
Entered by Date Memo
Robert Balsley Jun 08, 2011 11:09 AM 
Status changed from (1) Pending to (5) Completed
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Robert Balsley Jun 08, 2011 11:09 AM 
- Installed the Phaser 5550 drivers in the mac.
- Printed successfully from the Mac on 11 x 17 paper.
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Robert Balsley Jun 08, 2011 10:22 AM 
Task reassigned to Robert Balsley.
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Teresa Hutchinson Jun 03, 2011 08:50 AM 
****This is an email****

Good morning Teresa:
 
Thanks for the heads up on this. I will cc page 
designer Stephanie Merritt and editor-in-chief 
Paige O'Rourke as well. 
 
We are thinking this is an issue with the iMac, 
which Stephanie uses, and apparently not with the 
printer.
 
Thanks and have a pleasant weekend. Maybe we'll 
have some more sunshine for a change?
 
Cheers,
Shelby
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Teresa Hutchinson Jun 03, 2011 07:37 AM 
****This is an outgoing email****
Hi Shelby,

We were just emailing you regarding a service 
request that we have for you/ (#42932)

Unable to print from Mac laptop (#20090866) onto 
11x17 paper.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
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Public
Karisa Mueller May 31, 2011 09:56 AM 
Good morning UCS staff:
 
Stephanie Merritt, who is a page designer here at
the "Western Oregon Journal", had issues last
night printing from her iMac to the new black and
white printer. The pages would not, despite
repeated attempts, print onto 11 by 17" sheets of
paper. The WOU computer number for the iMac is
20090866[Edit Inv].
 
I'll cc Stephanie and Paige on this so that they
are aware.
 
If you could please have someone come over either
today or sometime soon this week, that would be
helpful.
 
Best regards,
Shelby Case, student media advisor
(w.) 838-9697
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