Service Request Ticket

Service Request Information

CONTACT	Name	McGlade, Michael	Date	May 31, 2011 10:20 AM
	Department	Social Science	Phone	88381
	Location		Email	mcgladm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070860 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	9MWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7A:89:C1

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	May 31, 2011 12:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	May 31, 2011 12:24 PM	fixed it. it is working fine now.	Add Attachment
Lance Jewett	May 31, 2011 12:24 PM	Task reassigned to Lance Jewett.	Add Attachment
Brian Berkley	May 31, 2011 11:54 AM	Task reassigned to Brian Berkley.	Add Attachment
Karisa Mueller	May 31, 2011 10:20 AM	When he turned his computer on this morning it got stuck on the "Applying computer settings" page. It stayed on that page for a long time. He turned it off and back on 3 or 4 times and this same thing happened every time. He would like someone to urgently come fix it so he can work.	Add Attachment