Service Request Ticket - # 42936

Service Request Information

CONTACT Name Hickerson, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 31, 2011 10:33 AM
Department Humanities Division Phone 88762
Location Email hickersr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090910[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. QP0161RX5PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0074772

Wired NIC 34:15:9E:2A:4E:28


Wireless NIC D8:30:62:4B:F0:A6


Bluetooth NIC 7C:6D:62:95:0F:9F

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson May 31, 2011 10:46 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson May 31, 2011 10:46 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson May 31, 2011 10:46 AM 
He called back to say that he restarted his 
machine and it's okay.  He apologized for taking 
our time with such an easy fix.
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Karisa Mueller May 31, 2011 10:33 AM 
Priority changed from (3) Priority to (2) High Priority.
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Karisa Mueller May 31, 2011 10:33 AM 
He is quite certain he hasn't forgotten his
password.  When he inputs his username and
password it shakes, indicating the password is
incorrect.
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