Service Request Ticket

Service Request Information

CONTACT	Name	Cody, Crystie	Date	May 31, 2011 10:59 AM
	Department	Admissions Office	Phone	88212
	Location		Email	codyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090567 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	?D71TQFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:6C:36

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 31, 2011 11:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 31, 2011 11:38 AM	**This is an email** Crystie, You now have admin rights on that computer. You will need to log out and log back in for it to take effect. Thanks,	Add Attachment
Brian Berkley	May 31, 2011 11:38 AM	Granted admin rights.	Add Attachment
Brian Berkley	May 31, 2011 11:24 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 31, 2011 11:24 AM	**This is an email** Crystie, That WOU # is for the monitor. I need the WOU # off the tower to grant you admin rights. Thanks,	Add Attachment
Karisa Mueller	May 31, 2011 10:59 AM	They are installing AIM, its a software for viewing ACT scores. Everyone else in the office got it on their computer without needing admin passwords, but her computer says she needs admin rights. Her computer is the front desk one, W#20090644. Other	Add Attachment