Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Heide, Kathy	Date	May 31, 2011 02:03 PM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100846 (opens in a new window)	Bldg/Room	MA 219
	Service Tag		Description	Xerox Phaser 4510/DT Mono Laser
	Serial No.	ART000000	Location	Department Printer
	Model	4510/DT	Hostname	laven.wou.edu
	Notes	45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities Old Serial#ART382500(May have been RMA) ; Xerox MaintenanceKit(110V)Phaser4510 #108R00717 VISA2016005904 NOV2016 SR61759 IP:140.211.64.21	Ink/Toner Refill
	Wired NIC	00:00:AA:E3:4A:B6

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jun 29, 2011 03:51 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Adam Wehner	Jun 29, 2011 03:51 PM	Xerox just came and worked on it. It is back up and running.	Add Attachment
Adam Wehner	Jun 28, 2011 11:47 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Adam Wehner	Jun 28, 2011 11:47 AM	Called Xerox and they are send out a technician.	Add Attachment
Teresa Hutchinson	Jun 21, 2011 08:58 AM	Kathy called to say that the Physical Plant is there working on the electrical outlet and would like Adam's help asap.	Add Attachment
Teresa Hutchinson	Jun 20, 2011 10:45 AM	Kathy called to say that their printer is acting up again, saying the same error message about the laser out. Would like help ASAP. I told her that the ticket is on highest priority.	Add Attachment
Teresa Hutchinson	Jun 20, 2011 10:43 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Adam Wehner	Jun 10, 2011 10:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jun 10, 2011 10:02 AM	The printer though the breaker again. I reset the breaker and the computer cam back up online.	Add Attachment
Teresa Hutchinson	Jun 09, 2011 08:25 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Jun 09, 2011 08:25 AM	Kathy Heide called to say that they can't get the printer to turn on at all and need Adam's help as soon as he gets in today.	Add Attachment
Adam Wehner	Jun 03, 2011 02:09 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Adam Wehner	Jun 03, 2011 02:09 PM	This printer got worked on by xerox and is back up and running.	Add Attachment
Adam Wehner	Jun 01, 2011 10:55 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Adam Wehner	Jun 01, 2011 10:55 AM	Service call is put in for this printer.	Add Attachment
Teresa Hutchinson	Jun 01, 2011 08:34 AM	Kathy called to check the status and Adam said he would go over and help them.	Add Attachment
Joshua Johnson	May 31, 2011 02:04 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joshua Johnson	May 31, 2011 02:04 PM	88324	Add Attachment
Joshua Johnson	May 31, 2011 02:03 PM	Getting a error saying laser unit fail and that it needs to be restarted. they have restarted the printer 3 time and it is still not working. Ed 220 heidek@wou.edu	Add Attachment