Service Request Ticket

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Service Request Information

CONTACT	Name	Sil, Narasingha	Date	Jun 01, 2011 09:14 AM
	Department	Emeritus and Retired Faculty and Staff	Phone
	Location		Email	siln@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090465 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6400 Black, 2.80GHz, 1066MHz FSB
	Serial No.	4Z6NZK1	Location	PDR
	CPU	Intel Core 2 Duo P9700(2.8GHz, 1066MHz, 6M L2)
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 from P00
	Wired NIC	00:24:E8:D4:F3:49
	Wireless NIC	00:24:D6:0F:61:C0
	Bluetooth NIC	00:22:5F:B7:C1:5E

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	gthrash08@wou.edu	88925

Tracking

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jun 14, 2011 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jun 14, 2011 09:52 AM	went over last week ran a scan but just found tracking cookies. Uninstalled the web toolbar and now he doesn't get any more po pups. Told him to call back if it happens again.	Add Attachment
Nathan Higginbotham	Jun 13, 2011 09:06 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Nathan Higginbotham	Jun 13, 2011 09:06 AM	Did you take care of this?	Add Attachment
Teresa Hutchinson	Jun 10, 2011 02:02 PM	I talked with Gabe and he's going to go right over.	Add Attachment
Teresa Hutchinson	Jun 10, 2011 02:00 PM	The pop us says A1.75 you are ls expoded. Click okay or X and goes away and then comes back. Web history tool search bar.	Add Attachment
Teresa Hutchinson	Jun 10, 2011 01:59 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Teresa Hutchinson	Jun 10, 2011 01:59 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Jun 10, 2011 01:59 PM	Dr. Sil called back and said he was on hold 10 minutes. He is available this afternoon.	Add Attachment
Tyler Bell	Jun 08, 2011 12:42 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Gabriel Thrash	Jun 08, 2011 09:56 AM	called and left vmail.	Add Attachment
Brian Berkley	Jun 07, 2011 05:39 PM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	Jun 01, 2011 10:04 AM	Task reassigned to Brian Berkley.	Add Attachment
Nicole Crane	Jun 01, 2011 09:14 AM	He is getting a pop up that comes up when he is on the web. "Web history search tool bar". He is afraid it is a virus and would like someone to come.	Add Attachment