Service Request Ticket

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CONTACT	Name	Bersani, Hank	Date	Jun 01, 2011 03:38 PM
	Department	Deaf Studies and Professional Studies	Phone	88687
	Location		Email	bersanh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100755 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	BBSG3Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246
	Wired NIC	5C:26:0A:3F:AA:D3
	Wireless NIC	18:3D:A2:16:40:88
	Bluetooth NIC	1C:65:9D:F5:5F:FC

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 15, 2011 03:17 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Jun 14, 2011 10:51 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Teresa Hutchinson	Jun 01, 2011 04:09 PM	**This is an email** One more thought. I do really love Outlook - not sure if that comes standard any more. Hank	Add Attachment
Teresa Hutchinson	Jun 01, 2011 03:40 PM	**This is an email** OK I figured as much. My usual software is the usual - internet explorer, MS office is pretty much it. The software I try to demo is intermittent - sometimes I bring in a personal computer just because I can install it without any "issues" and then delete it after the demo. I use several other programs, but through the Terminal Server - as long as I have that, I'm golden. I moved everything off my hard drive, so I am ready for a swap-out any time. Thanks Hank	Add Attachment
Teresa Hutchinson	Jun 01, 2011 03:39 PM	**This is an email** Okay, we will proceed on a Dell laptop for you. Your request is not odd at all, we get this quite often. The unfortunate part is that the policy for replacement is super strict. It only allows us to deploy a new station if we guarantee that we bring the old one back. I'm sorry I don't have better news. Do you need any special software for the Dell laptop? Thanks! Teresa	Add Attachment
Teresa Hutchinson	Jun 01, 2011 03:39 PM	**This is an email** Excellent I am ready any time. thanks Hank PS an odd request. Is there any way I can keep the old computer, and use it off-line to demonstrate software in my classes? There is a lot of special ed software I can borrow to demonstrate, but it needs to be installed and then deleted after the demo. It would be easier if I had a dedicated machine I can do that on to demo to my students.	Add Attachment
Teresa Hutchinson	Jun 01, 2011 03:39 PM	**This is an email** Hey, right year, wrong number: 20070171 I would probably prefer a Dell laptop - as long as it has an optical drive. I don't keep much on the "C" drive so the old one can be ready to go very quickly. Hank	Add Attachment
Teresa Hutchinson	Jun 01, 2011 03:38 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment