Service Request Ticket - # 42976

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2011 09:21 AM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070935[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BS4J9G1 Description Dell OptiPlex 755 USFF, 2.66GHz, 6M,VT,1333MHzFSB
Serial No. BS4J9G1 Location PDR

CPU Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)


OS Unknown Software WIN XP Pro downgrade,MS Office Pro Plus 2007 from P0065768 installed as Office Pro 2003

Wired NIC 00:1E:C9:73:62:8A

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jun 09, 2011 10:52 AM 
Restored the Machine and Josh helped me install
the computer.
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Nathan Higginbotham Jun 09, 2011 10:51 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jun 09, 2011 10:51 AM 
Restored the Machine and Josh helped me install
the computer.
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Nathan Higginbotham Jun 06, 2011 11:49 AM 
Task reassigned to Nathan Higginbotham.
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Robert Balsley Jun 06, 2011 11:31 AM 
Task reassigned to UCS Tech.
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Robert Balsley Jun 06, 2011 11:31 AM 
- When powered on, I heard and felt the HD clicking. 
- The computer was complaining the SATA 0 drive
could not be found.
- removed and reseated the drive. 
- The drive began operating without clicking.
- Attempted to run a HD diagnostics on the
computer but the it wouldn't load.
- Fairly certain the HD has failed.
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Robert Balsley Jun 06, 2011 09:02 AM 
Task reassigned to Robert Balsley.
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Joshua Johnson Jun 02, 2011 02:14 PM 
The computer is in the tech area with a not on it
say were it is from.
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Nicole Crane Jun 02, 2011 09:21 AM 
The computer is blue screening and the log in 
screen is not popping up. Josh went and looked at 
it as classroom support and could not get it 
fixed. It brought it back here. From APSC 301
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