Service Request Ticket - # 42979

Service Request Information

CONTACT Name Bliss, Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2011 12:48 PM
Department Humanities/ English, Writing & Linguistics Phone 88368
Location Email blissa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20091429[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. 1T2G0M1 Location PDR

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Windows 7 Pro Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408

Wired NIC 00:26:B9:D7:F2:75


Wireless NIC 00:23:14:8E:A3:70


Bluetooth NIC F0:7B:CB:A8:50:5F

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Jun 09, 2011 01:04 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Jun 09, 2011 01:04 PM 
I updated her network drivers (lan and wi-fi) as
well as the bios firmware. She is now able to log
in and use the wireless.
Her network drives and printers should also be
working.
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Todor Todorov Jun 09, 2011 11:54 AM 
Task reassigned to Todor Todorov.
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Gabriel Thrash Jun 09, 2011 10:24 AM 
called and left vmail.
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Teresa Hutchinson Jun 09, 2011 08:00 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Jun 09, 2011 08:00 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Jun 09, 2011 08:00 AM 
She called to say that she is available this 
morning from 10 to 11:30.  This is the only time 
she is available so this time would be ideal.
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Tyler Bell Jun 08, 2011 12:42 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Gabriel Thrash Jun 08, 2011 09:59 AM 
called and left vmail.
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Brian Berkley Jun 07, 2011 05:39 PM 
Task reassigned to UCS Tech.
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Brian Berkley Jun 02, 2011 02:32 PM 
Task reassigned to Brian Berkley.
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Karisa Mueller Jun 02, 2011 12:48 PM 
She is having problems with her Dell laptop.  It
took a few tries for her to log in yesterday but
she eventually got in.  Now today, she cannot log
in and her computer tells her it is because the
time on her computer is more than 5 minutes off
from the network time.  Also, her printing network
is down, she can send something to print, but then
it says that there is a problem with the printer
or with the network.  Other people are able to
send things to print, so the problem seems to be
with her computer. 

Today she is available until about 12:45pm, and
she will be in her office again today at 4pm.  She
is also available next Tuesday from 11-noon. You
can have someone else open her office if you need
to. Her laptop is W#20091429[Edit Inv].
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