Service Request Ticket - # 42981

Service Request Information

CONTACT Name Morris, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2011 02:19 PM
Department Writing Center Phone 88259
Location Email morrisj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080433[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 3N5FJH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910 installed as Offcie Pro 2003

Wired NIC 00:21:70:B0:76:E5


Wireless NIC 00:21:5C:7D:86:89

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Jul 20, 2011 12:35 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Jul 20, 2011 12:35 PM 
****This is an outgoing email****
Hi Jennifer,

We were just following up with you regarding a 
service request that we have for you.  (#42981)

Computer not showing drives.

Our technician was able to come by and check the 
wireless signal in your area and all is well.  

If this is still an issue or if there is anything 
else that we can help with, just let us know.

Thanks!
Teresa
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Public
Paul Lambert Jul 20, 2011 09:56 AM 
Task reassigned to Teresa Hutchinson.
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Paul Lambert Jul 20, 2011 09:56 AM 
The wi-fi if fine (I checked it out).
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Teresa Hutchinson Jun 10, 2011 07:36 AM 
This sounds like it might be the same issue for 
the ticket already open for Heidi Coley in the 
same department with a similiar issue.
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Brian Berkley Jun 06, 2011 04:00 PM 
Task reassigned to Paul Lambert.
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Brian Berkley Jun 06, 2011 04:00 PM 
Can you look at the NAC or the WiFi access point
in the writing center?  I dont think its a problem
with her computer.
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Joshua Johnson Jun 06, 2011 09:04 AM 
getting access denied when logging into cisco. It
is not updating so it will not let her in. it was
trying to update for 30 minutes and did not seem
like it got any where.
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Joshua Johnson Jun 06, 2011 09:02 AM 
Priority changed from (3) Priority to (2) High Priority.
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Brian Berkley Jun 02, 2011 02:29 PM 
Task reassigned to Brian Berkley.
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Joshua Johnson Jun 02, 2011 02:19 PM 
Jennifer is not able to access her drives alot of
the time. she is not able to check her email and
drives. The computer will work some of the time.
but alot of the time when she goes to do some work
alot of the time the computer will lock her out of
the drives and says that she is not able to access
them. She has restarted the computer and that did
not fix the error

88259
APSC 301
morrisj@wou.edu
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