Service Request Ticket

Service Request Information

CONTACT	Name	Ancheta, Steve	Date	Jun 02, 2011 04:09 PM
	Department	Athletics	Phone	88295
	Location		Email	anchetas@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090359 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP9190380TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641
	Wired NIC	00:25:4B:AF:93:88
	Wireless NIC	00:24:36:B5:3B:26
	Bluetooth NIC	00:25:00:CB:33:83

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	tbell09@wou.edu	88925

Entered by	Date	Memo
Tyler Bell			Email Public
Entered by	Date	Memo
Tyler Bell	Jun 06, 2011 12:04 PM	Task reassigned to Tyler Bell.	Add Attachment
Tyler Bell	Jun 06, 2011 12:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Jun 06, 2011 10:30 AM	**This is an email** Yes lost some things last thursday and just trying to see if anybody better with computers could help me out and see if we can find any of the lost files Steve Ancheta anchetas@wou.edu	Add Attachment
Teresa Hutchinson	Jun 06, 2011 09:19 AM	**This is an outgoing email** Hi Steve, We were just emailing you regarding a service request that we have for you. (#42984) Missing information off your mac. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Joshua Johnson	Jun 02, 2011 04:09 PM	My computer was frozen so I plugged it out and now I seem to have lost everything that I had stored Is there anyway to get this information back which was very important. The information was stored on my computer. I did change my password today. Would that have affected my documents. Steve Ancheta anchetas@wou.edu NPE 201 88295 anchetas@wou.edu	Add Attachment