Service Request Ticket - # 42987

Service Request Information

CONTACT Name Friberg, Susie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 02, 2011 04:37 PM
Department Disability Access Services Phone 88250
Location Email fribergs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081145[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag 3628RJ1 Description Dell Latitude 2100, 1.60GHz,533Mhz FSB
Serial No. 3628RJ1 Location Disability Services - Notetaking laptops

CPU Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache


OS Software WIN XP Home SP3, Microsoft Office Pro Plus 2007 from P0070929

Wired NIC 00:22:19:F4:EA:E3


Wireless NIC 00:22:FB:89:0A:E4

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Jun 16, 2011 11:33 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Jun 16, 2011 11:33 AM 
Gabe and I finished this task. Typewell was not
working but after updates and changing to windows
wireless it is working.
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Nathan Higginbotham Jun 16, 2011 10:48 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Jun 15, 2011 03:30 PM 
Told Susie we would do them tomorrow. Today we
were working on pdr and tasks.
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Teresa Hutchinson Jun 15, 2011 02:56 PM 
Task reassigned to UCS Tech.
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Teresa Hutchinson Jun 15, 2011 02:56 PM 
Task reassigned to UCS Tech.
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Teresa Hutchinson Jun 15, 2011 02:56 PM 
****This is an email****

Hi Teresa.
Two tech guys came over on Tuesday to look at the 
TW laptops and left saying they would come back.  
The laptops needed some updates that would take 
time.  They haven't been back yet and there are 
only 2 days till start of summer term.  I wanted 
to make sure that they come back and finish the 
task.  

Thanks,
susie
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Tyler Bell Jun 13, 2011 02:57 PM 
Task reassigned to Tyler Bell.
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Teresa Hutchinson Jun 06, 2011 09:17 AM 
****This is an outgoing email****
Hi Susie,

We were just emailing you regarding a service 
request that we have for you. (#42987)

TW computers and ports.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
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Public
Joshua Johnson Jun 02, 2011 04:37 PM 
****This is an email****
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Joshua Johnson Jun 02, 2011 04:37 PM 
Hi there.
I have computers 20081145[Edit Inv] & 20060627[Edit Inv] (both
laptops) that I would like tech to check by June
16.  These are TypeWell (TW) computers and they
have been loosing connection with the Wifi
internet and Skype.  Richard has worked on them
before. 

Also, please ask Paul to check the ports in or
near HSS 111 and MOD 107 to make sure they are up
and running.  We have 2 summer classes in these
rooms where we are using TW and if he could check
to make sure they are running well, I would
appreciate it. 

Thanks,
susie

Interpreter Coordinator
Office of Disability Services
Western Oregon University
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