Service Request Ticket - # 42989

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2011 08:41 AM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060427[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Optiplex GX620 SFF, Pent D, 3.40GHz,2x2M,800MHzFSB
Serial No. CH4D5C1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from TRI site license, FOLLOWING TRANSFERED TO NEW CPU W#20110530 JAN2012- Filemaker PRo 10 Adv license from P0072910, Camtasia Studio v7.1 and SnagIt v10 from VISA2011002726(upgrade of license formerly under Sarah Beaird but now transferred to Robbin Bull)

Wired NIC 00:19:B9:04:5D:7F

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact tbell09@wou.edu 88925

Tracking

Entered by Date Memo
Tyler Bell
Email

Public
Entered by Date Memo
Tyler Bell Jun 06, 2011 10:59 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Michael Ellis Jun 03, 2011 01:27 PM 
Task reassigned to Tyler Bell.
 Add Attachment
Michael Ellis Jun 03, 2011 01:27 PM 
I worked with Randy to fix NationalDB.org
 Add Attachment
Robert Balsley Jun 03, 2011 09:55 AM 
Task reassigned to Robert Balsley.
 Add Attachment
Robert Balsley Jun 03, 2011 09:55 AM 
- Fake AV was installed on her computer but did
not seem to completely infect the computer.
- Malwarebytes is currently running a scan on her
computer.
 Add Attachment
Teresa Hutchinson Jun 03, 2011 09:36 AM 
Task reassigned to Michael Ellis.
 Add Attachment
Teresa Hutchinson Jun 03, 2011 09:36 AM 
Robbin called back to say that Robert was there 
working on the ticket and they tried the website 
on another computer and it infected the second 
computer.  So Robert asked her to call us and see 
about removing the website or doing something to 
help fix this.
 Add Attachment
Robert Balsley Jun 03, 2011 09:14 AM 
Task reassigned to Robert Balsley.
 Add Attachment
Teresa Hutchinson Jun 03, 2011 08:42 AM 
She is available today until noon.  She is okay 
with having a tech come in if she is out.
 Add Attachment
Teresa Hutchinson Jun 03, 2011 08:41 AM 
She was on the National DB.org website and seems 
to have been infected with potential viruses and 
issues.  Possible major viruses.
 Add Attachment