Service Request Ticket - # 42994

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 03, 2011 12:14 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20060075[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4350DTN Printer #Q5409A#ABA
Serial No. SCNGXD73095 Location PDR

Model PQ5409A Hostname
Notes fuser replacement under maintenance 12-2008 from P0068679, Maint Kit from P0073609 Jan 2010, fuser replacement Feb2011 from P0078821 SR#41165 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:14:38:D2:B8:0D

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Sep 19, 2011 09:19 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Sep 19, 2011 09:18 AM 
They have a new printer up there now so this
problem has been resolved.
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Brian Berkley Jun 15, 2011 01:20 PM 
Task reassigned to Adam Wehner.
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Adam Wehner Jun 15, 2011 12:43 PM 
Called Lori.  I need to figure out if this printer
is getting replaced this summer.  If it is I don't
want to do to much maintenance on it.
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Teresa Hutchinson Jun 15, 2011 12:40 PM 
Let Brian and Adam know that it's a high use 
public printer and they need it worked on asap.
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Teresa Hutchinson Jun 15, 2011 12:37 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Teresa Hutchinson Jun 15, 2011 12:37 PM 
It's been down a few weeks ago and they need this 
helped ASAP.
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Teresa Hutchinson Jun 06, 2011 09:17 AM 
****This is an outgoing email****
Hi Lori,

We were just emailing you regarding a service 
request that we have for you. (#42994)

HL-Alcove printer is streaking ink.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
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Public
Jackie Digmann Jun 03, 2011 12:14 PM 
printer number 20060075[Edit Inv].
The HL alcove printer located on the second floor
in the library, in the computer alcove is
streaking ink and the text itself is blotchy
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