Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Jun 03, 2011 12:46 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090477 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
	Serial No.	HAV405030	Location	PDR
	Model	8860/DN	Hostname	ns125.wou.edu
	Notes	IP: 140.211.76.50	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:C5:90:7B

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jun 13, 2011 01:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jun 13, 2011 01:58 PM	I did 2 Basic Light Stripe cleans, and all the jets seem to be clean now.	Add Attachment
Todor Todorov	Jun 13, 2011 01:47 PM	Task reassigned to Todor Todorov.	Add Attachment
Teresa Hutchinson	Jun 06, 2011 09:18 AM	**This is an outgoing email** Hi Lori, We were just emailing you regarding a service request that we have for you. (#42995) HL Ref Color printer and 108 is printing streaky. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Jackie Digmann	Jun 03, 2011 12:48 PM	She says the printing problem has just started happening today.	Add Attachment
Jackie Digmann	Jun 03, 2011 12:47 PM	WOU# 20090477 HL108 printer.	Add Attachment
Jackie Digmann	Jun 03, 2011 12:46 PM	Another printer in the library is printing very sloppily, with streaks all over. It is the HL Ref Color printer HL REF Color WOU#20090472	Add Attachment