Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jun 03, 2011 03:52 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060100 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Sun Ray 2 Ultra-Thin Client, 2 USB Ports, 1 Serial Port, 1 SIM Card Slot, #NTC-10Z-00
	Serial No.	S0746BE84EB	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:14:4F:A7:F6:5A

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Todor Todorov	Jun 09, 2011 03:31 PM	Task reassigned to Brian Berkley.	Add Attachment
Todor Todorov	Jun 09, 2011 03:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jun 09, 2011 03:31 PM	I called her and she says she is able to log in now.	Add Attachment
Brian Berkley	Jun 06, 2011 12:13 PM	renamed her profile, should work now	Add Attachment
Robert Balsley	Jun 06, 2011 08:24 AM	- Called to check if Shannon would be in today. She will be in tomorrow. - Another student worker will be in at 9:00am today. If there are any issues with that student worker then they will let us know.	Add Attachment
Jackie Digmann	Jun 03, 2011 04:43 PM	She has tried to reset the thin client multiple times	Add Attachment
Jackie Digmann	Jun 03, 2011 03:54 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jackie Digmann	Jun 03, 2011 03:53 PM	The thin client is telling her that it cannot log her in because the user profile cannot be loaded. This just started happening to her today. No one else seems to be having a problem logging onto it.	Add Attachment
Jackie Digmann	Jun 03, 2011 03:52 PM	Shannon Grosse V00259296 sgrosse09 503-838-8221 sgrosse09@wou.edu thin client is 20060100	Add Attachment