Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Jun 06, 2011 09:34 AM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100464 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8560/DN Color Printer #8560/DN
	Serial No.	FBT203979	Location	PDR
	Model	8560/DN	Hostname	la-las-dean-office / lasdeansoffice.wou.edu
	Notes	duplexing, Tray 1-100 sheets, Tray2-525 sheets, output 250 sheets, 30ppm color or B&W IP: 140.211.76.13	Ink/Toner Refill
	Wired NIC	00:00:AA:D6:49:5B

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jun 06, 2011 11:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jun 06, 2011 11:42 AM	Task reassigned to Adam Wehner.	Add Attachment
Adam Wehner	Jun 06, 2011 11:42 AM	The printer is up and running. I told Kathy to call me directly if it stalled again.	Add Attachment
Katie Halvorson	Jun 06, 2011 10:25 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Jun 06, 2011 10:25 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Joshua Johnson	Jun 06, 2011 09:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joshua Johnson	Jun 06, 2011 09:44 AM	Task reassigned to Self Resolved.	Add Attachment
Joshua Johnson	Jun 06, 2011 09:34 AM	Kathy Hill is having trouble with her printer. she is not able to print. The printer is saying that it is offline and that it is not addible HSS 234 88226	Add Attachment