Service Request Ticket - # 43021

Service Request Ticket - # 43021

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Service Request Information

CONTACT	Name	Klumph, Randy	Date	Jun 06, 2011 02:03 PM
	Department	The Research Institute	Phone	88885
	Location		Email	klumphr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060765 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 SFF, 2.40GHz, 4M, 1066MHz FSB
	Serial No.	9KKX0D1	Location	PDR
	CPU	Intel Core 2 Duo E6600(2.40GHz, 4M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2003 license from TRI site license, Adobe CS Prem v2 from P0059001,CorelDRAW Grahpics Suite X3from P0062724, Quicktime Pro for WIN from P0072791 and QT MPEG-2 Playback component for WIN from VISA2009000822, SmartDraw 2012 Std Edition from VISA2011002830, Camtasia Studio 7.1(upg) from VISA2011002931
	Wired NIC	00:1A:A0:44:9E:6F

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Joshua Johnson	Jun 07, 2011 02:02 PM	Task reassigned to Self Resolved.	Add Attachment
Joshua Johnson	Jun 07, 2011 02:02 PM	Task reassigned to Self Resolved.	Add Attachment
Joshua Johnson	Jun 07, 2011 02:02 PM	cancel this request. I solved the problem by remapping memory card reader letter to free up drive H Regards, Randy Klumph The National Consortium on Deaf-Blindness The Teaching Research Institute 345 N Monmouth Ave Monmouth, OR 97361 klumphr@wou.edu 503.838.8885 http://nationaldb.org	Add Attachment
Karisa Mueller	Jun 07, 2011 09:59 AM	**This is an email** I'm available anytime today from 10:30 - 2:00 Maske 315	Add Attachment
Karisa Mueller	Jun 06, 2011 03:28 PM	**This is an email** I will be out of the office the rest of the afternoon. I can contact you in the morning to let you know when I will be available tomorrow. I was able to get most of my network drives back by turning off my external HDs. My Documents is still missing.	Add Attachment
Karisa Mueller	Jun 06, 2011 02:55 PM	His computer is WOU# 20060765.	Add Attachment
Karisa Mueller	Jun 06, 2011 02:03 PM	**This is an email** The startup script on my desktop fails on bootup. Consequently, the only way to access network drives is through Run. I am currently located in temporary office - Maske 315 -- Regards, Randy Klumph The National Consortium on Deaf-Blindness The Teaching Research Institute 345 N Monmouth Ave Monmouth, OR 97361 klumphr@wou.edu 503.838.8885 http://nationaldb.org	Add Attachment