Service Request Ticket - # 43038

Service Request Information

CONTACT Name Crawford, Leonard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 07, 2011 01:27 PM
Department Registrar’s Office Phone 88186
Location Email crawfordl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091290[Edit Inv] (opens in a new window) Bldg/Room VAL 215
Service Tag 5380KM1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5380KM1 Location Nicole Garcia, Campus Dining Cashier

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:83:F5:7B

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Jul 11, 2011 03:29 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jul 11, 2011 03:29 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jul 11, 2011 03:29 PM 
I talked to Leonard today and he said all is well 
now.  Okay to close the ticket.
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Teresa Hutchinson Jul 01, 2011 03:03 PM 
Jack 001A042D is the active jack for this - just 
in case it's needed.
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Teresa Hutchinson Jun 29, 2011 09:52 AM 
It's actually W#20091290[Edit Inv] for the computer number.
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Nicole Crane Jun 24, 2011 10:00 AM 
She needs this first thing Monday morning
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Todor Todorov Jun 23, 2011 12:38 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Todor Todorov Jun 23, 2011 11:29 AM 
called and left a VM asking her to let us know
when is a good time for someone to stop by
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Todor Todorov Jun 23, 2011 09:34 AM 
Task reassigned to UCS Tech.
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Todor Todorov Jun 20, 2011 02:06 PM 
Status changed from (1) Pending to (4) On Hold
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Todor Todorov Jun 20, 2011 02:06 PM 
Danielle is out of the office until June 23
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Todor Todorov Jun 20, 2011 11:06 AM 
Task reassigned to Todor Todorov.
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Tyler Bell Jun 17, 2011 02:29 PM 
Task reassigned to UCS Tech.
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Tyler Bell Jun 17, 2011 01:49 PM 
He should hopefully be available at 2pm today
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Tyler Bell Jun 17, 2011 01:49 PM 
Task reassigned to Tyler Bell.
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Teresa Hutchinson Jun 17, 2011 09:41 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Teresa Hutchinson Jun 17, 2011 09:41 AM 
This is in Danielle Ambrose office, Admin 106C.  
She just needs the printer hooked up to her 
computer, it's no longer networked.  If it could 
be done today, that would be ideal because she is 
leaving today until the end of next week.
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Teresa Hutchinson Jun 15, 2011 08:48 AM 
****This is an outgoing email****
Hi Leonard,

We were just emailing you regarding a service 
request that we have for you (#43038)

Needs printer networked - Admin 106C

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
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Public
Paul Lambert Jun 08, 2011 02:44 PM 
Task reassigned to UCS Tech.
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Paul Lambert Jun 08, 2011 02:44 PM 
needs printer that was networked to be local
(Admin 106c)
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Teresa Hutchinson Jun 07, 2011 01:27 PM 
****This is an email****

HI Teresa




    i need one printer take off line RegRoom  in 
room 106C and put right to the cumpert


 and cut off a phone in room 104 838-8668
 
 and fix one cord in my deks to printer


 Thank you


 Lenard
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