Service Request Ticket

Service Request Information

CONTACT	Name	Pagel, Lori	Date	Jun 07, 2011 02:28 PM
	Department	Library & Media Services	Phone	88881
	Location		Email	pagell@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090262 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	D28H7K1	Description	Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
	Serial No.	d28h7k1	Location	PDR
	CPU	Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 license from P0071641
	Wired NIC	00:22:19:FA:DB:C4
	Wireless NIC	00:24:2C:5B:59:B8
	Bluetooth NIC	00:25:56:D3:B4:E9

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Jun 16, 2011 12:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Jun 16, 2011 12:38 PM	took back to the library today.	Add Attachment
Gabriel Thrash	Jun 16, 2011 12:05 PM	this has been worked on. wireless and everything works fine. We just have a problem with profiles and this will be fixed in the new image this summer.	Add Attachment
Teresa Hutchinson	Jun 15, 2011 08:49 AM	**This is an outgoing email** Hi Lori, We were just emailing you regarding a service request that we have for you. (#43040) Not connecting to the network. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Tyler Bell	Jun 08, 2011 12:30 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Tyler Bell	Jun 08, 2011 12:22 PM	Task reassigned to Tyler Bell.	Add Attachment
Joshua Johnson	Jun 07, 2011 02:28 PM	20090262	Add Attachment
Joshua Johnson	Jun 07, 2011 02:28 PM	The netbook is not connecting to the network. it has been restarted and it has had the yellow network cable plugged in and it still is not letting anyone log into it. 88881 Lib 117k pagell@wou.edu	Add Attachment