Service Request Ticket

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Service Request Information

CONTACT	Name	Case, Shelby	Date	Jun 07, 2011 05:20 PM
	Department	Student Media	Phone	89697
	Location		Email	cases@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101079 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	SC02FGL5SDHJF	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	Unknown	Software	Microsoft Office for Mac 2011 license from P0080174, Adobe Design Prem CS5 for MAC license from P0080174
	Wired NIC	C8:2A:14:1D:07:59
	Wireless NIC	10:9A:DD:A2:B0:13
	Bluetooth NIC	44:2A:60:D2:9A:CC

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Sep 20, 2011 12:37 PM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Sep 20, 2011 12:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Sep 20, 2011 12:37 PM	Delivered and setup	Add Attachment
Tricia Flaherty	Sep 19, 2011 09:53 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	Sep 19, 2011 09:53 AM	Dale this should be under the shelving between my desk and the restroom...one of the student techs was asking me about it last week when they were doing other moves but not sure if he was planning to take it over or not for setup. If you need them to help you out with this delivery you might move it back to the new Equipment queue. This is related to new SR I received this morning #44313 so who ever delivers should close that task as well	Add Attachment
Dale Goodell	Jun 13, 2011 01:47 PM	Status changed from (6) Ready to Deliver to (4) On Hold	Add Attachment
Dale Goodell	Jun 13, 2011 01:47 PM	Both WOU Journal computers delivered. NW Passage computer will be delivered in September. They have just moved to temporary office space for the summer and will move again to permanent space in September. I'll go back in September to do the final setup of all three machines.	Add Attachment
Dale Goodell	Jun 09, 2011 02:52 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Jun 09, 2011 02:51 PM	20101081 is ready to deliver. Delivery of both WOU Journal computers scheduled for Friday, 6/10, 10:15 am.	Add Attachment
Dale Goodell	Jun 09, 2011 02:45 PM	20101079=NW Passage computer. Ready to deliver; given back to Tricia to wait until September.	Add Attachment
Dale Goodell	Jun 09, 2011 11:25 AM	20101080 ready to deliver; scheduled for Friday, 6/10, 10:15 am.	Add Attachment
Dale Goodell	Jun 09, 2011 10:16 AM	Shelby wants to wait until September for delivery of the NW Passage computer. I'll prepare it now and we will keep it in storage until then.	Add Attachment
Samantha Brubaker	Jun 08, 2011 03:40 PM	Task reassigned to Dale Goodell.	Add Attachment
Samantha Brubaker	Jun 08, 2011 03:40 PM	Image is setup.	Add Attachment
Whitney Allies	Jun 07, 2011 05:20 PM	Additional Adobe Design Premium CS5 software requested. The discs will be with the computers. Richard, please make an Image for these computers and put them in Dale's queue for delivery. Also, they want Microsoft Office installed on all three machines. All three machines are located on back counter in ITC 008. Invoices are with machines. The three machines are 20101079, 20101080, 20101081.	Add Attachment