Service Request Ticket - # 43056

Service Request Information

CONTACT Name Ross, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 09, 2011 10:18 AM
Department University Computing Solutions Phone 88046
Location Email rossm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060250[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 51L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A8:B2:09

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact rbalsley10@wou.edu 88654

Tracking

Entered by Date Memo
Robert Balsley
Email

Public
Entered by Date Memo
Robert Balsley Jun 14, 2011 11:57 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Robert Balsley Jun 14, 2011 11:55 AM 
Gabe verified that the system is now working with
the reserved DHCP address.
 Add Attachment
Robert Balsley Jun 14, 2011 11:45 AM 
- Worked with Gabe and Paul on resolving this issue. 
- The static IP address that was configured on
this computer was not letting Windows get outside
the WOU network. You could browse wou.edu but not
google.com.
- Dave is assigning a reserved IP address under
DHCP for that client.
 Add Attachment
Robert Balsley Jun 14, 2011 10:56 AM 
Task reassigned to Robert Balsley.
 Add Attachment
Mike Ross Jun 09, 2011 04:01 PM 
I can log in for Chelsee and/or Steve for HVAC 
stuff.  This box has 2 NIC's - the HVAC side is 
working, the network side isn't, but I can ping 
it from my desk.....Don't reimage this thing 
without talking to me first.
 Add Attachment
Gabriel Thrash Jun 09, 2011 12:39 PM 
have to leave becasue of finals
Add Attachment
Gabriel Thrash Jun 09, 2011 12:38 PM 
Task reassigned to UCS Tech.
 Add Attachment
Gabriel Thrash Jun 09, 2011 12:38 PM 
most likely needs to be images. it wont let me
connect to the internet.
Add Attachment
Gabriel Thrash Jun 09, 2011 11:56 AM 
Task reassigned to Gabriel Thrash.
 Add Attachment
Nicole Crane Jun 09, 2011 10:18 AM 
He has a computer in the mechanical room in the 
basement of the Werner center. It will not 
connect to the mash domain. This computer is used 
for Hvac.
Add Attachment