Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Jun 09, 2011 03:55 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101235 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	5JFYGQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0080473 installed as Office Pro Plus 2007; ActivInspire Personal Edition for use with Promethean ActivBoard(20101234)--transferring to a loaner on SR63614 W#20100255.
	Wired NIC	78:2B:CB:99:34:DD

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Aug 04, 2011 02:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tyler Bell	Jun 13, 2011 01:32 PM	Computer is back on the desk.	Add Attachment
Tyler Bell	Jun 13, 2011 01:31 PM	Task reassigned to Nathan Sauer.	Add Attachment
Tyler Bell	Jun 13, 2011 01:29 PM	Finished the image. For this Optiplex series, the StudentTechs group needs to be given admin rights on the image.	Add Attachment
Tyler Bell	Jun 13, 2011 10:22 AM	Task reassigned to Tyler Bell.	Add Attachment
Karisa Mueller	Jun 09, 2011 04:01 PM	This computer is located on the counter by Tricia's desk in a box.	Add Attachment
Karisa Mueller	Jun 09, 2011 03:55 PM	This computer needs a smart classroom image. When you are finished with it, contact Nathan and put it on the appropriately-marked stack in the hallway.	Add Attachment