Service Request Ticket

Service Request Information

CONTACT	Name	Geier, Max	Date	Jun 09, 2011 04:21 PM
	Department	Social Science	Phone	88369
	Location		Email	geierm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090442 (opens in a new window)	Bldg/Room	BELL 213
	Service Tag	JV91VK1	Description	Dell Latitude E4200 1.60GHz, 800MHz
	Serial No.	JV91VK1	Location	was Max Geier History Dept.
	CPU	Intel Core 2 Duo SU9600(1.6GHz,3ML2, 800MHz)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP PRO, Microsoft Office PRO Plus 2007 Win License from P0072093
	Wired NIC	00:24:E8:BA:D5:48
	Wireless NIC	00:22:FB:C3:72:0A
	Bluetooth NIC	00:25:56:D8:5D:A0

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	tbell09@wou.edu	88925

Entered by	Date	Memo
Tyler Bell			Email Public
Entered by	Date	Memo
Tyler Bell	Jun 10, 2011 02:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tyler Bell	Jun 10, 2011 02:02 PM	Well I'd be very happy to give the computer back to him with viruses still on it, but I'm pretty sure he wants them off. These things take time.	Add Attachment
Jackie Digmann	Jun 10, 2011 01:51 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jackie Digmann	Jun 10, 2011 01:51 PM	He called again to say he needs this fixed ASAP! and is irritated it isn't done yet. Please call him as soon as it gets fixed so he can access his grades.	Add Attachment
Jackie Digmann	Jun 10, 2011 12:02 PM	He called to say he would also like a quicken account and the tax software account saved.	Add Attachment
Tyler Bell	Jun 10, 2011 11:53 AM	Pretty bad infection. In the process of moving his documents to the external hd. Will reimage later today.	Add Attachment
Tyler Bell	Jun 10, 2011 09:56 AM	Task reassigned to Tyler Bell.	Add Attachment
Joshua Johnson	Jun 09, 2011 04:21 PM	Max Geier has gotten a virus on his computer. It has taken over all of the memory that is on his computer. Sophos detected the virus. It is also wanting him to buy a new AV. 88369 geierm@wou.edu 5417602511	Add Attachment