Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Jun 10, 2011 01:05 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090472 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
	Serial No.	HAV405353	Location	PDR
	Model	8860/DN	Hostname	ns004.wou.edu
	Notes	140.211.76.77	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:C4:2A:8F

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 05, 2011 09:29 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Jul 05, 2011 09:29 AM	Printer is back up and running.	Add Attachment
Adam Wehner	Jun 15, 2011 01:30 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Jun 15, 2011 01:30 PM	Called into Cascade for maintenance.	Add Attachment
Todor Todorov	Jun 13, 2011 01:51 PM	Task reassigned to Adam Wehner.	Add Attachment
Todor Todorov	Jun 13, 2011 01:49 PM	Error: 07,010.43:549124 after 16% of warm-up cycle	Add Attachment
Teresa Hutchinson	Jun 13, 2011 08:16 AM	**This is an outgoing email** Hi Lori, We were just emailing you regarding a service request that we have for you. (#43073) Printer in HLRef is erroring. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Jackie Digmann	Jun 10, 2011 01:05 PM	The printer is located in the library on the main floor, it is HL-REF. She has turned it off for now.	Add Attachment
Jackie Digmann	Jun 10, 2011 01:05 PM	WOU# 20090472 It is keeps trying to restart itself and its stuck in a continuous restart mode.	Add Attachment