Service Request Ticket

Service Request Information

CONTACT	Name	Carey, Winnie	Date	Jun 10, 2011 01:11 PM
	Department	Deaf Studies and Professional Studies	Phone	88463
	Location		Email	careyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091330 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53LZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:F6:D3

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jun 15, 2011 08:28 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Jun 15, 2011 08:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jun 13, 2011 01:26 PM	Task reassigned to Self Resolved.	Add Attachment
Nathan Higginbotham	Jun 13, 2011 09:48 AM	Left a VM. Waiting for contact from her. Wanted her schedule so we can schedule a time to look at the issue.	Add Attachment
Teresa Hutchinson	Jun 13, 2011 08:30 AM	**This is an outgoing email** Hi Winnie! We were just emailing you regarding a service request that we have for you. (#43075) Can't print documents from Adobe. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Jackie Digmann	Jun 10, 2011 01:11 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Jackie Digmann	Jun 10, 2011 01:11 PM	When she tries to print a document was Adobe, it tells her that it cannot print and gives her error code "103". She says this happens when she is trying to print from the EE database. Contact Winnie at 88463 It was fine until they did an update for Banner, and now it is broken. This is just happening from her computer. WOU# 20091330	Add Attachment