Service Request Ticket

Service Request Information

CONTACT	Name	Wildfang, Connie	Date	Jun 10, 2011 02:23 PM
	Department	College of Education	Phone	88689
	Location		Email	wildfangc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101153 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55RRFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, Techsmith Camtasia Studio Acad v7.1 from VISA2011003000
	Wired NIC	BC:30:5B:DA:95:04

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jun 17, 2011 12:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Jun 10, 2011 02:24 PM	**This is an email** Hi Teresa: I've received the go-ahead for UCS to replace my 2007 model Dell desktop with a new one. Yes, my unit is W#20070561. Since my job is to manage the COE Web site, I'd LOVE to receive a larger monitor (my current ones are 17" and 22"), if that's possible at no extra charge -- see Tiffany's note, below. Software that I need moved to the new unit is Adobe Acrobat XPro (to create PDFs) and Adobe Reader X. I also routinely use Excel, PowerPoint, and PhotoShop. I access Dreamweaver 8 via Terminal Server 9. As a reminder, I work one day a week. Here are next upcoming days on campus, in case you need me here when you do the exchange: Friday, June 10 Thursday, June 16 Thursday, June 23 Thursday, June 30 Just let me know of any questions. Thank you! Connie	Add Attachment
Teresa Hutchinson	Jun 10, 2011 02:23 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment