Service Request Ticket - # 43078

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 10, 2011 03:45 PM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090781[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet 9050dn Printer #Q3723A#ABA
Serial No. JPRC9C90F2 Location PDR

Model Q3723A Hostname buzz.wou.edu
Notes Additional 256MB from P0073732, maintenance repair of Feed Kit LJ 9000/9050from P0079899 May 2011, maint repair- Maintenance Kit from P0081103 June 2011 SR43084, Maint Kit from P0088175 DEC2012 SR49126, MAINT Kit from VISA2012003471 MAY2013 SR50567 Ink/Toner Refill

Wired NIC 00:23:7D:91:F8:F6

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jun 21, 2011 04:16 PM 
Status changed from (3) Order in Process to (5) Completed
 Add Attachment
Adam Wehner Jun 21, 2011 04:16 PM 
I put a new maintenance kit in it today.  It is
back up and running.
 Add Attachment
Adam Wehner Jun 15, 2011 01:26 PM 
Status changed from (1) Pending to (3) Order in Process
 Add Attachment
Adam Wehner Jun 15, 2011 01:26 PM 
Task reassigned to Adam Wehner.
 Add Attachment
Adam Wehner Jun 15, 2011 01:25 PM 
I just ordered a fuser for this printer.
 Add Attachment
Teresa Hutchinson Jun 13, 2011 08:26 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Teresa Hutchinson Jun 13, 2011 08:26 AM 
****This is an email****

Teresa:

It is not printing very well, so needs some work 
(Buzz).  Thanks.

Darin
 Add Attachment
Teresa Hutchinson Jun 13, 2011 08:22 AM 
****This is an outgoing email****
Hi Darin,

We were just emailing you regarding a service 
request that we have for you. (#43078)

The printer in the Business Office needs a new 
fuser. 

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
Add Attachment
Public
Jackie Digmann Jun 10, 2011 03:48 PM 
CORRECTION*****
printer is: 20090781[Edit Inv]
 Add Attachment
Jackie Digmann Jun 10, 2011 03:46 PM 
Printer is WOU# 20091330[Edit Inv]
and is located in the business office.
 Add Attachment
Jackie Digmann Jun 10, 2011 03:45 PM 
The printer says it needs maintenance--might need
a new fuze.

Contact Darin at 88176
 Add Attachment