Service Request Ticket

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CONTACT	Name	Van Steeter, Mark	Date	Jun 13, 2011 08:24 AM
	Department	Social Science/ Geography and Sustainability	Phone	88855
	Location		Email	vanstem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080621 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
	Serial No.	SQP8490SCZE6	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office MAC 2008 from P0068701, Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand)
	Wired NIC	00:23:32:98:B7:F9
	Wireless NIC	00:23:12:1D:7C:47
	Bluetooth NIC	00:23:12:42:91:48

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jun 16, 2011 10:47 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Joshua Johnson	Jun 16, 2011 10:39 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Joshua Johnson	Jun 16, 2011 10:39 AM	Nathan is currently working on this task at the SRD.	Add Attachment
Joshua Johnson	Jun 16, 2011 08:43 AM	called and said that he is just going to come over and bring the computer for us to do the admin rights on it and fill out the paperwork.	Add Attachment
Tyler Bell	Jun 13, 2011 01:35 PM	Task reassigned to Tyler Bell.	Add Attachment
Tyler Bell	Jun 13, 2011 01:35 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Tricia Flaherty	Jun 13, 2011 11:27 AM	**This is an email** I forgot to mention the personal property loan agreement is available for you to pick up at the Service Request Desk in ITC009. Tricia Flaherty -------- Original Message -------- Subject: Re: computer use off campus Date: Mon, 13 Jun 2011 09:52:09 -0700 From: Tricia Flaherty Reply-To: flahert@wou.edu Organization: Western Oregon University To: Mark VanSteeter Mark, There is a property loan agreement that needs to be filled out and signed by your Department. It will need to also have your WOUs of computer and monitor and a list of accessories also taken off campus. You will need to have a technician show you how to log in to the computer locally versus on the MASH domain since you will have it off campus. Most likely you should already have Admin access but it doesn't hurt for them to check. Tricia Flaherty On 6/13/11 8:34 AM, Mark VanSteeter wrote: > > Tricia, > > I spoke with Josh today regarding taking my desktop office computer to my home for work this summer. Could you please let me know what I need to do? > He told me I need "admin" access to have it work off campus. I put in a work order for it (#43082). > > Thanks, > > Mark > > -- > Mark M. Van Steeter, Ph.D. > Associate Professor > Chair, Dept. of Geography > Western Oregon University > 503-838-8855	Add Attachment
Joshua Johnson	Jun 13, 2011 08:24 AM	Mark needs would like to have admin rights so that he can access his computer without the network. He will be taking the computer home for the summer. HSS 216 5417381018 vansterm@wou.edu	Add Attachment