Service Request Ticket

Service Request Information

CONTACT	Name	Ayer, Lyn	Date	Jun 13, 2011 11:41 AM
	Department		Phone	88328
	Location		Email	ayerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070447 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	FTC61F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows dongraded to XP Pro sp2, Office from TRI site license
	Wired NIC	00:1A:A0:6F:A0:8C

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Jun 16, 2011 11:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jun 16, 2011 11:12 AM	reset her primary monitor	Add Attachment
Joshua Johnson	Jun 16, 2011 09:37 AM	called and was wondering what the status was on this task. Her monitor is flickering and she has checked the connections and they seem to be fine. She is hoping that this can be done today since she is going to be going out on medical leave and will be out of the office for some time.	Add Attachment
Todor Todorov	Jun 13, 2011 02:23 PM	Called and asked for availability (either TeamViewer or in-person)	Add Attachment
Todor Todorov	Jun 13, 2011 01:24 PM	Task reassigned to Todor Todorov.	Add Attachment
Joshua Johnson	Jun 13, 2011 11:41 AM	Lyn Ayers would like to have her bigger monitor as her primary monitor. she would like to have the start bar and the icons on the bigger screen. 88328 ayerl@wou.edu MASKE 317	Add Attachment