Service Request Ticket

Service Request Information

CONTACT	Name	Laux, Tami	Date	Jun 14, 2011 02:08 PM
	Department	Student Health & Counseling Center	Phone	88850
	Location		Email	lauxt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100416 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GNQPNN1	Location	PDR
	CPU	Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0077859 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:93:99:BE

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	ucsaccountadmin@wou.edu	88955

Entered by	Date	Memo
Account Administration			Email Public
Entered by	Date	Memo
Tricia Flaherty	Apr 09, 2015 01:16 PM	Task reassigned to Account Administration.	Add Attachment
Todor Todorov	Jun 30, 2011 04:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nicole Crane	Jun 30, 2011 08:54 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nicole Crane	Jun 30, 2011 08:54 AM	The key board that she was given as a replacement was just a basic black keyboard. She had a more expensive one that was white and split. She wants one like that back.	Add Attachment
Todor Todorov	Jun 14, 2011 02:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Jun 14, 2011 02:25 PM	replaced her old keyboard with a working one	Add Attachment
Todor Todorov	Jun 14, 2011 02:09 PM	Task reassigned to Todor Todorov.	Add Attachment
Joshua Johnson	Jun 14, 2011 02:08 PM	88850 shc front desk	Add Attachment
Joshua Johnson	Jun 14, 2011 02:08 PM	Tami Laux's keyboard is not working. She would like to know if someone would come and take a look at the computer. The mouse is working but the keyboard is not. This started after she cleaned her keyboard. She used compressed air to clean the keyboard	Add Attachment