Service Request Ticket - # 43131

Service Request Information

CONTACT Name Carano, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 14, 2011 02:35 PM
Department Education & Leadership Phone 88604
Location Email caranok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101097[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. GW8P1Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Windows 7 Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0080246, NVivo v9 from P0084786

Wired NIC 5C:26:0A:56:08:F7


Wireless NIC 18:3D:A2:15:72:60


Bluetooth NIC 68:A3:C4:47:07:70

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jun 16, 2011 04:13 PM 
The new laptop WOULD NOT take the latest Ghost
image (E6410 5/27/2011); the ghost process crashed
several times.  I successfully imaged the machine
with the previous image (E6410 11/4/2010).
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Dale Goodell Jun 16, 2011 04:07 PM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Jun 14, 2011 02:42 PM 
Contact changed from Darla Campbell to Kenneth Carano.
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Tricia Flaherty Jun 14, 2011 02:35 PM 
This will be on counter by my desk with a Setup
form.  You will need to make an appointment with
him for final setup on Thursday June 16th.  An
arrival notice has been sent out so his account
should be set up in the next 24 hours.
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