Service Request Ticket - # 43144

Service Request Information

CONTACT Name Kerekes, Earlee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 15, 2011 01:41 PM
Department Disability Access Services Phone 88591
Location Email kerekese@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070857[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 6PWV3G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 moved from W#20030674- ABBYY FineReader v8 from P0054871, Text Aloud v2.0 from VISA2005/04/1203:04:18(see text file) also includes AT&T Natural Voices

Wired NIC 00:1E:C9:7A:81:E9

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Jun 16, 2011 12:55 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Jun 15, 2011 02:57 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Jun 15, 2011 02:57 PM 
****This is an email****
Earlee,

Go to Start, Run and type:

\\plowking.wou.edu\office2k7\setup.exe

When it is done, it will let you know, and then
reboot.

It will upgrade your system to Office 2007.

Thanks,
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Joshua Johnson Jun 15, 2011 01:41 PM 
****This is an email****
Earlee,

Your computer has a license for Office 2007 that
was installed as Office 2003 at the time that it
was deployed.  I will ask the Service Request to
make you a request to have a UCS technician
upgrade you to the Office Pro Plus 2007 version.

Service Request,

Please put in a request for Earlee Kerekes PC
desktop W#20070857[Edit Inv] to be upgraded to Office Pro
Plus 2007 version.

Tricia Flaherty

On 6/15/11 12:09 PM, Earlee Kerekes wrote:

    Hello,

    I am in need of updating the version of Word
that I have on my computer to Word 2007 or 2010. 
How would I go about that?  My computer # is 20070857[Edit Inv].

    Thank you,

    Earlee Kerekes-Mishra
    Accommodations Coordinator
    Disability Services
    Western Oregon University
    88591
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