Service Request Ticket - # 43148

Service Request Information

CONTACT Name Horsey, Rip   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 15, 2011 03:57 PM
Department Campus Recreation/HWC Phone 89535
Location Email horseyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20100628[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Wyse P20 Clients
Serial No. S200RJC01592 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:80:64:88:94:54

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact brubakers@wou.edu 88323

Tracking

Entered by Date Memo
Samantha Brubaker
Email

Public
Entered by Date Memo
Samantha Brubaker Jul 13, 2011 09:54 AM 
Status changed from (1) Pending to (5) Completed
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Samantha Brubaker Jul 13, 2011 09:54 AM 
Left a voice mail telling Rip it's running
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Samantha Brubaker Jul 13, 2011 09:52 AM 
The last TC that wasn't working was on the wrong
network. Paul fixed this for me.
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Samantha Brubaker Jul 01, 2011 09:40 AM 
The one that is not working is connecting to
Viewcon1 correctly. it's just not able to get into
the assigned VM. I think it might be an account
issue. Looking into it.
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Samantha Brubaker Jun 28, 2011 08:22 AM 
One of them is back up and running. I have to go
look at the other in person.
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Teresa Hutchinson Jun 21, 2011 07:49 AM 
****This is an outgoing email****
Hi Rip,

We were just emailing you regarding a service 
request that we have for you. (#43148)

The two Thin Clients in H&W are not allowing 
anyone to login on.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Jun 15, 2011 05:21 PM 
Task reassigned to Richard Kavanagh.
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Brian Berkley Jun 15, 2011 05:21 PM 
****This is an email****
Rip,

Those are kiosk stations and do not allow logins.
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Teresa Hutchinson Jun 15, 2011 03:57 PM 
The trust relation between the user and the 
domain failed.  This is on the two thin clients 
at the H&W front counter.
W#200
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