Service Request Ticket - # 43150

Service Request Ticket - # 43150

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Service Request Information

CONTACT	Name	Malloy, Peggy	Date	Jun 16, 2011 08:14 AM
	Department	The Research Institute	Phone	88598
	Location		Email	malloyp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050779 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	16Z5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700, Adobe Acrobat Pro 8 from P0063151 10-2007
	Wired NIC	00:12:3F:98:1E:7C

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Jul 11, 2011 02:59 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Jul 11, 2011 02:59 PM	**This is an email** Hi Theresa, I'm not having a problem with this now, so you can close the ticket. Thanks for checking, Peggy	Add Attachment
Teresa Hutchinson	Jul 11, 2011 10:19 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Teresa Hutchinson	Jul 11, 2011 10:19 AM	**This is an outgoing email** Hi Peggy, We were just following up with you regarding a service request that we have for you (#43150) Description: Computer not connecting to the network. This was back in the middle of June and we are almost positive this has been taken care of but wanted to just double check before we closed out the ticket. If not, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Paul Lambert	Jul 11, 2011 09:18 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Paul Lambert	Jul 11, 2011 09:18 AM	I think Bill looked at this one a while ago. It must work by now or else she would have let us know.	Add Attachment
Brian Berkley	Jun 16, 2011 11:36 AM	Task reassigned to Paul Lambert.	Add Attachment
Joshua Johnson	Jun 16, 2011 08:14 AM	88598	Add Attachment
Joshua Johnson	Jun 16, 2011 08:14 AM	Maske 303 computer is not connecting to the network. Believes that this is cause there was a splitter put in for the network printer. malloyp@wou.edu Maske 312	Add Attachment