Service Request Ticket

Service Request Information

CONTACT	Name	Jacobs, Mary	Date	Jun 17, 2011 08:18 AM
	Department	Business Services	Phone	88383
	Location		Email	jacobsm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091120 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HW4ZRL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	HW4ZRl1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957
	Wired NIC	B8:AC:6F:7D:03:A8

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	tbell09@wou.edu	88925

Entered by	Date	Memo
Tyler Bell			Email Public
Entered by	Date	Memo
Tyler Bell	Jun 17, 2011 10:53 AM	Task reassigned to Tyler Bell.	Add Attachment
Tyler Bell	Jun 17, 2011 10:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joshua Johnson	Jun 17, 2011 08:19 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joshua Johnson	Jun 17, 2011 08:18 AM	Mary Jacobs is getting a messaged that his saying that she does not have an internet connection and that she needs to select a ISP. 88383 jacobsm@wou.edu pp	Add Attachment