Service Request Ticket

Service Request Information

CONTACT	Name	Wildfang, Connie	Date	Jun 17, 2011 11:56 AM
	Department	College of Education	Phone	88689
	Location		Email	wildfangc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101153 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55RRFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, Techsmith Camtasia Studio Acad v7.1 from VISA2011003000
	Wired NIC	BC:30:5B:DA:95:04

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jun 17, 2011 01:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jun 17, 2011 01:42 PM	Moved her icons. The resolution was off so I changed that as well.	Add Attachment
Nathan Higginbotham	Jun 17, 2011 01:02 PM	Left a vm. Waiting for her to contact back.	Add Attachment
Nathan Higginbotham	Jun 17, 2011 01:01 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Teresa Hutchinson	Jun 17, 2011 11:57 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Jun 17, 2011 11:57 AM	Dale just delivered her, her new computer and she needs some help with re-arranging the icons. She said it should be just a quick fix that she doesn't know how to do. She only works Fridays so today would be good if have time.	Add Attachment