Service Request Ticket - # 43176

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2011 01:49 PM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070155[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 2GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:18:4F


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact tbell09@wou.edu 88925

Tracking

Entered by Date Memo
Tyler Bell
Email

Public

Entered by Date Memo
Teresa Hutchinson Jun 17, 2011 02:53 PM
I had talked to Lori a little bit ago and she 
also confirmed that everything is okay now.
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Tyler Bell Jun 17, 2011 02:28 PM
Task reassigned to Tyler Bell.
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Tyler Bell Jun 17, 2011 02:28 PM
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Jun 17, 2011 01:50 PM
They had some power issues this morning but they 
have been resolved and she'd like to know if it's 
a campus related issue before calling the company.
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Teresa Hutchinson Jun 17, 2011 01:49 PM
They are having issues with the system, CLIO 
REQUEST.  Started happening this morning.  Wanted 
to know if we did any changes on the network that 
could be part of the problem.
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