Service Request Ticket - # 43178

Service Request Information

CONTACT Name Lobnibe, Isidore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2011 02:11 PM
Department Phone 88306
Location Email lobnibei@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20101189[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Professional P2210 22inch HAS Monitor
Serial No. CN0U828K7444512BBG6S Location PDR
TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Jul 11, 2011 03:30 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Jul 11, 2011 03:30 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Jul 11, 2011 03:30 PM 
Closed - no contact back.
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Teresa Hutchinson Jul 08, 2011 07:30 AM 
****This is an outgoing email****
Hi Isidore,

We were just checking in with you regarding a 
service request that we have for you. (#43178)

Malware issue.

We were wondering if this has been resolved for 
you or if we can be of any assistance?  If so, 
just let us know, we'll be happy to help!

Thanks,
Teresa Hutchinson
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Public
Tyler Bell Jun 20, 2011 10:28 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Nathan Higginbotham Jun 17, 2011 03:23 PM 
Left a VM and waiting for contact.
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Brian Berkley Jun 17, 2011 02:54 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joshua Johnson Jun 17, 2011 02:11 PM 
Isidore is getting a messaging saying that there
is a rouge malware on his system. It is preventing
him from using his computer. 

88306
HSS 210B
lobnibei@wou.edu
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